The conditions set forth herein shall govern all bookings and purchases of Products sold by Valerio Coppo [deTou]rist via the website www.detourist.it. To purchase the Products sold on www.detourist.it you must agree to the following Terms and Conditions.

Definitions

Customer: means the ultimate purchaser.

Product/s: indicates the services of travel, such as a tours, excursions, transfers and other tour leader services purchased on the Web Portal www.detourist.it.

Web Portal indicates www.detourist.it

Supplier: indicates Valerio Coppo [deTour]ist, with registered address in Venice, Fondamenta Andrea Navagero 59, CF CPPVLR79B14L736.

Meeting Point: indicates the meeting place from where the tour purchased will start from.

Protection of personal data :  The Company undertakes to treat Customer data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and any other relevant legislative provision. The data will be used exclusively for communications concerning the activities of the portal www.detourist.it, in respect of the full protection of the rights and privacy of those concerned, excluding the sale to third parties. The data relating to the payment by credit card will be deposited and dealt with by competent banking institutions who will handle it according to criteria of security and confidentiality.

Law and Jurisdiction: The following conditions are governed by Italian law. The Forum of Venice, Italy, shall have exclusive jurisdiction over any disputes arising from these conditions. Nevertheless, the Supplier reserves, if it deems it necessary, to institute legal proceedings before courts in countries or cities other than Italy or Venice to protect its interests or to enforce its rights.

Prices and Payment Methods:

• The prices shown on the Web Portal are inclusive of taxes, service charges and any fees for using credit cards.

• The prices shown on the Web Portal are in Euros (€).

• The prices shown on the Web Portal are per person or per service, if otherwise, the specifications will be duly highlighted.

• In order for the booking to be valid the entire amount is to be paid.

• In some cases, depending on the type of Product and the method of sale by the Supplier, minors can obtain reductions or exemptions of payment. This option is shown on the Web Portal when booking. In the event that a particular Product does not have such facilities, minors will have to pay the full price.

• The Product/s can only be paid by credit card; accepted credit cards are listed during the checkout process.

• The purchase of a/the Product/s and its confirmation are made directly online. The data of the credit card will not come into the possession of the Company as the payment process is through the Key Client system via a procedure protected by a secure line (SSL).

• As soon as a reservation is confirmed, the system will send you a confirmation e-mail at the end of the booking process, within approximately 10 minutes. If the Customer does not receive the confirmation email he/she should immediately contact the Web Portal at info@detourist.it requesting a confirmation to be sent via email. After completing a reservation, it is the Customer's responsibility to ensure that the confirmation email has been received. The Supplier assumes no responsibility in the event of failure to read an email and against those who are late declaring that they had not received the confirmation. The supplier operates an automatic email system.

Cancellation policies 

Reservations cancelled before payment are not subject to any penalty. 

Cancellation of reservations after payment:

• Cancellations within 72 hours of the date of the booked service: if you cancel your booking within 72 hours from the date of the service booking you will get full refund of the amount paid by crediting the credit card used for payment.

• Cancellations with less than 72 hours of the date of the booked service: if you cancel your reservation with less than 72 hours of the date of the service booking you will not be entitled to any refund.

Any refund of the reservation can only be made on the same credit card with which you made the payment. Refunds will be made in the currency in which the booking has been paid (€).

The cancellation policies shown above are valid for all bookings made on the Web Portal unless otherwise specified, such as for special rates non-refundable, high season period, special events or exhibitions. To cancel your reservation please contact: info@detourist.it.

Responsibility 

The Supplier owns all rights to the Web Portal, that was designed and created by it; it is not liable in the event of disruption, inconvenience, or other failures of any kind on the part of the Supplier of the Product and/or Suppliers of the individual tourist services that make up the Product itself. The Supplier will do its best to promptly update the information contained in the Web Portal. The Supplier under no circumstances is liable for any delays and/or for failure to perform its obligations due to force majeure, meaning that for every act, fact and/or circumstance beyond its reasonable control. In exceptional cases and/or for reasons of force majeure that may prevent the Product from running regularly and therefore the Customer from using the Product already purchased, the Supplier reserves itself the right to cancel the Product. By way of example as exceptional cases and/or reasons of force majeure that may prevent the Product from running regularly and therefore the Customer from using the Product already purchased, the following are considered: acts of nature (such as bad weather, floods, high water), strikes, exceptional closures, serious unexpected events or health problems experienced by the person in charge with the service on behalf of the Supplier after which it is really impossible to find a substitute, the start of conflicts, riot, acts of terrorism, revolution, acts of any governmental authority (such as the withdrawal of licenses or authorizations), fires, epidemics, explosions, interruption of a utility service (such as gas, electricity, water, telephone), renovations, lockouts or boycotts, embargo, blockade. In the event that the Company is forced to cancel a Product already purchased, the Company will promptly grant the Customer a complete refund of the price paid for the cancelled service.

Cancellations, Complaints and Refunds Requests for a cancellation sent after the time limit stated in the Cancellation Policies above will be assessed at our discretion. There will be no refund in case of no-show (failure to present yourself at the time and meeting point indicated on the booking). Any complaints about the Product booked should be addressed directly by the Customer to the Supplier of the Product within 20 working days from the date the date of use of the Product. The supplier will not consider claims submitted after the deadline. The supplier will send an acknowledgment of receipt of the message. A final response on the complaint submitted, and on the possible refund related to it, will be sent after having heard all the parts involved and reconstructed the facts as they happened.